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Editor's note: This story has been updated to include a statement from Amazon Web Services.
Amazon.com, Inc.'s (NASDAQ:AMZN) AWS said it is operating normally, refuting earlier reports from Downdetector users suggesting an outage affecting its services. Microsoft Corp.'s (NASDAQ:MSFT) Azure, however, has confirmed a widespread disruption impacting parts of its cloud network.
"AWS is operating normally and this reporting is incorrect. The only resource on the internet that provides accurate data on the availability of our services is the AWS Health Dashboard," an AWS spokesperson told Benzinga.
Microsoft Azure said it has completed deploying its "last known good" configuration to fix the outage. "Customers may have begun to see initial signs of recovery," the company said, adding that it is "recovering nodes and routing traffic through healthy nodes" to restore full service.
Azure said configuration changes will remain "temporarily blocked while we continue mitigation efforts" and that full recovery is expected within four hours, by 23:20 UTC (7:20 p.m. ET) on Wednesday. Access to the management portal has largely been restored after it was "failed away from AFD," though a few endpoints like the Marketplace may still experience intermittent issues.
Earlier data from Downdetector showed an increase in user complaints around 11:30 a.m. ET about accessing cloud-based apps and services, though AWS has said its systems are not affected.
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The Azure outage is disrupting multiple systems that rely on Microsoft's cloud infrastructure, including Microsoft 365, Xbox, Outlook, and services operated by major companies such as Starbucks Corp. (NASDAQ:SBUX), Costco Wholesale Corp. (NASDAQ:COST), and Kroger.
According to Downdetector, users also reported access issues with Slack, Chime Financial Inc. (NASDAQ:CHYM), and Capital One Financial Corp. (NYSE:COF), though the extent to which these disruptions are connected to Azure remains unclear.
AWS did experience an unrelated outage earlier this month, on Oct. 20, that temporarily disrupted access to several major platforms, including Amazon.com, Walt Disney Company (NYSE:DIS) Disney+, Lyft Inc. (NASDAQ:LYFT), McDonald's Corp. (NYSE:MCD) app, Reddit Inc. (NYSE:RDDT), Robinhood Markets, Inc. (NASDAQ:HOOD), Snap Inc. (NYSE:SNAP) Snapchat, T-Mobile US, Inc. (NASDAQ:TMUS), United Airlines Holdings, Inc. (NASDAQ:UAL), and Verizon Communications Inc. (NYSE:VZ), according to Downdetector.
While only Azure has confirmed an outage, the incident has reignited concerns about the internet's heavy reliance on a small number of dominant cloud providers. Frustrated users took to social media to share speculation and complaints.
"First AWS, then Azure, now 365 — the centralized cloud trifecta completing the outage bingo card," one user wrote on X.
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Posted In: AMZN CHYM COF COST DIS HOOD LYFT MCD MSFT RDDT SBUX SNAP TMUS UAL VZ
