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Aramark (NYSE:ARMK) and the University of Pennsylvania Health System (UPHS) today announced a new multi-year agreement beginning in early 2026 to provide patient and retail food, environmental services, patient transportation, and an integrated call center to support these operations at sites across the nearly 4,000-bed, seven-hospital system.
"We are honored to partner with a world-renowned health system that is such an integral part of what makes the Philadelphia area great. This collaboration is truly a benefit for the region and for the thousands of patients, visitors, and employees we'll be able to serve together each year," said Marc Bruno, Aramark's U.S. Chief Operating Officer. "This opportunity represents the second largest contract in the company's history, and the largest in the U.S., and we are proud to put our understanding of the sophisticated needs of a complex healthcare system to work in new settings."
"Food, environmental, and other supportive services are a core part of the experience patients and their families have in our facilities each day, and we're excited to work with Aramark, which is aligned with our mission, to ensure that every touchpoint – from the nourishing food patients eat and the personal touches they find in a freshly cleaned room – meets the highest standards," said UPHS Chief Operating Officer Michele Volpe. "As we reimagine the way we work across our whole system, being able to work with a partner like Aramark is a powerful way to unify and coordinate our work."
Among the technologies Aramark will offer are its AI-driven patient menu platform that configures patient meals based on their diagnosis and dietary requirements and proven robotic applications for both environmental services and meal preparation. Aramark's proprietary AIWX platform will be used to map staffing and other needs, as well as the company's quick eats micro markets and mobile ordering platforms.
"We are proud to have been chosen by the UPHS to support its strategy to further integrate and streamline operations across its system," said Bart Kaericher, President of Aramark Healthcare+. "Our hospitality will be paired with our innovative technology platforms to better align with the needs of both inpatient and outpatient operations across UPHS, and to elevate the overall patient experience."
Posted In: ARMK
